Managed Services
Focus on the big rocks, not the pebbles
Trust Amplix’s team to carry the weight of managing your operational IT and CX tasks so your team can focus on strategic work
Managed Services
Lean IT teams are being asked to do more with the same or fewer resources. They need to be strategic with where they allocate headcount to get maximum impact from every position.
But that doesn’t change the fact that technology ecosystems have a lot of tasks that require consistent attention. Amplix Managed Services can give your team scale and the ability to redeploy resources to more strategic tasks.
What We Manage
Enhanced Account Management
Our dedicated account managers using our proprietary platform, will manage all aspects of your provider accounts from inventory and MACDs to billing and trouble escalations.
Managed Network
Through our partnerships, we can help you manage the performance of your connectivity, network, and endpoints to ensure everything runs optimally without putting demands on your resources.
Helpdesk Management
Through our MSP (managed services provider) partners, we will augment or replace your helpdesk support team so you can deploy resources to strategic functions while maintaining a great experience for stakeholders.
Managed Security Solutions
Through our MSSP (managed security solution provider) we give you expertise, scale, and capabilities for continuous cybersecurity monitoring, threat detection, and incident response.
CCaaS Platform Management
Amplix has deep expertise in the leading CCaaS/CX platforms to help you optimize operations for Genesys, Five9, Zoom, RingCentral, and legacy Mitel systems.
What we bring to the table
Experienced team to augment yours
Institutional knowledge of technology providers
Specialized capabilities to ensure success
Extra help for your team to give them time back
